FAQs

1. How can I contact you?

You can contact us by sending an email to gobabybabbles.service@gmail.com We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various loactions. This allows us to offer a wide range of products at competitive prices.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please contact us at gobabybabbles.service@gmail.com to initiate the return process.

4. Can I return personalised or custom items?

Unfortunately, we do not accept returns for personalised or custom items. These items are specially made or customised according to your preferences and cannot be resold.

5. What items are not eligible for return?

Certain items are not eligible for return, including perishable goods, such as food, flowers, or plants, as well as hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

7. Can I exchange an item?

If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired item as quickly as possible.

8. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

9. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that shipping times may vary depending on the destination country and customs clearance processes.

10. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.